Overview & Agreement to Terms

These Terms of Service & Purchase Policy (“Terms”) govern your use of sloperecords.com (the “Website”) and all purchases of physical goods, digital media, and merchandise operated by Slope® Records LLC (“Slope Records,” “we,” “us,” or “our”).

By browsing the Website, creating an account, or placing an order, you agree to be bound by these Terms and our Rights, Permissions & Copyright Policy. If you do not agree, do not access the Website or submit purchases.

Orders, Pricing & Payment Processing

• Order Acceptance: We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders that appear to be placed by unauthorized resellers or dealers.
• Pricing & Availability: All prices are displayed in USD and are subject to change without notice. In the event of a pricing or typographical error, Slope Records reserves the right to cancel affected orders and issue a full refund.
• Secure Payment Processing: All payment transactions (credit cards, debit cards, PayPal, and digital wallets) are securely routed and processed through certified third-party merchant gateways. Slope Records does not store or process raw credit card numbers on its servers.

Physical Merchandise, Vinyl Fulfillment & Shipping

• Shipping Carriers & Handling: Orders are packaged and fulfilled from Arizona via standard commercial carriers (USPS Media Mail, USPS Ground Advantage, Priority Mail, or international carriers).
• Risk of Loss & Carrier Delivery: Title and risk of loss for physical goods pass to the buyer upon tender to the shipping carrier. Slope Records is not responsible for packages marked as delivered by the carrier that are subsequently lost, stolen, or misdelivered.
• Vinyl Packaging & Seam Split Disclaimers: All vinyl records are inspected prior to dispatch and packed in dedicated heavy-duty record mailers. Minor cosmetic transit friction (such as minor corner dings or minor jacket shelf-wear) is an inherent risk of mail-order physical media and does not constitute a defect. If you prefer unsealed shipment (vinyl removed from jacket during transit to prevent seam splits), contact info@sloperecords.com immediately upon placing your order.
• International Orders & Customs: International buyers are solely responsible for all applicable import duties, customs tariffs, value-added taxes (VAT), and carrier brokerage fees assessed by their destination country.

Pre-Orders & Manufacturing Schedules

• Estimated Timelines: Certain limited-edition vinyl releases, book publications, box sets, and archival projects are offered on a pre-order basis. Scheduled release dates and shipping windows are strictly estimates based on independent vinyl pressing plant lead times and print manufacturing queues.
• Manufacturing Delays: Unforeseen manufacturing, test-press approvals, or transit delays do not constitute breach of contract. Slope Records will provide milestone updates on significant schedule changes.
• Pre-Order Cancellations: Pre-orders are committed directly into production runs. Pre-order cancellation requests must be submitted to info@sloperecords.com prior to the item entering final fulfillment and packing.

Digital Downloads, Media & Streaming

• Finality of Digital Sales: All sales of digital audio downloads, digital publications, video streaming access, and promotional download codes are final and strictly non-refundable once delivery or download links have been issued.
• Personal License: Digital media purchases grant a personal, revocable, non-exclusive, non-transferable license for personal, non-commercial listening and viewing. Unauthorized redistribution, ripping, public broadcasting, or file sharing is strictly prohibited under federal copyright law.

Defective Items, Returns & Exchanges

• Reporting Window: If you receive a physically defective sound recording (e.g., severe playback skip, severe factory warp affecting needle tracking, or mispressed audio) or an incorrect item, you must notify us within 14 days of carrier delivery at info@sloperecords.com with your order number and clear photographic or video evidence.
• Replacement Protocol: Upon verified defect, Slope Records will ship a replacement copy of the defective media (subject to stock availability) or issue a store credit/refund if the limited run is completely sold out.
• Unauthorized Returns: Items returned to Slope Records without prior email authorization will not be processed.

Intellectual Property & Brand Ownership

All trademarks, logos, audio recordings, visual artwork, packaging designs, and text appearing on the Website are the exclusive intellectual property of Slope® Records LLC or its respective licensors. Nothing contained on this Website grants any license or right to use any mark, trade dress, sound recording, or copyrighted work without express written permission.

Limitation of Liability & Warranty Disclaimer

The Website, catalog items, and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. In no event shall Slope Records LLC, its managers, officers, or affiliates be liable for any indirect, incidental, punitive, or consequential damages arising out of the use of the Website, transit delays, or purchased goods, beyond the purchase price actually paid by the buyer.

Governing Law & Exclusive Jurisdiction

These Terms and any commercial transactions conducted through sloperecords.com shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any dispute, claim, or legal action arising out of or relating to these Terms or orders placed on the Website shall be instituted exclusively in the state or federal courts located in Maricopa County, Arizona.

Customer Support Contact

For all order status inquiries, pre-order updates, damage claims, or questions regarding these Terms, contact:

Slope® Records LLC Support

Email: info@sloperecords.com